Free standard shipping over $60 | Free express shipping over $130
When deciding to purchase from CRE8DESIGN AUS you are agreeing to our return policy.
Please choose carefully as we do not issue refunds on pierced jewellery for hygiene reasons.
As stated above, CRE8DESIGN AUS does not accept refunds or returns on any pierced jewellery items due to health and hygiene regulations.
All Other CRE8DESIGN Products
We want our customers to be 100% with their purchase. If for some reason this is not the case, please email us at email@example.com with your order number and we will try to rectify the issue. If you are still unhappy with the solution, we will provide you with a return address.
The return shipping costs are at the customer's expense and is non-refundable. The customer is responsible for ensuring that the return package is sent to the provided address in a timely manner. We recommend returning items through a method with a tracking number and using said tracking number as proof of return. If for any reason the returning items are lost in transit, it is the customer's responsibility to contact the selected postal service. CRE8DESIGN AUS is not responsible for any lost parcels.
Items that are not received by CRE8DESIGN AUS will not be issued a refund.
To qualify for a refund:
Upon receiving your item/s, it will be inspected by the CRE8DESIGN team. If item/s have been worn, damaged, missing any packaging or doesn't adhere to the 14 day return period, we reserve the right to refuse your refund.
An email will be sent once your items have been returned to us. We will notify you if your item/s qualify for a refund or not. If your item/s qualify, your refund will be processed automatically to your method of payment.
Late or missing refunds (if applicable)
If your refund has not been received, please double check your bank account. If after this you still don't see the refund in your account, please contact your bank. There is usually a processing time before the refund is posted.
If after all this and you still haven't received your refund, please contact us via email at cre8design.tt@gmail titles LATE REFUND.
If you have any questions regarding our return policy, please contact us via email at firstname.lastname@example.org
Please take care of your products as replacements for lost or damaged pieces are difficult to replicate. There are limited quantities of each design, and due to our method of creation, it is extremely challenging to find the exact materials to re-create it.
Replacements are dependent on our materials and will come at an extra cost.
For all enquires regarding this issue, contact us via email at email@example.com
Thank you for understanding
CRE8DESIGN Team xx